Subscription Policy
1. Overview
Thank you for choosing Moonthly's subscription service. This policy outlines the terms and conditions governing the subscription plans offered by Moonthly. By subscribing, you agree to these terms.
2. Subscription Plans
We offer the following subscription plans:
- Monthly Plan: Billed monthly.
- Annual Plan: Billed annually with a discount.
3. Subscription Fees
- Subscription fees are charged according to the plan you select.
- Fees are non-refundable and are billed in advance for the subscription period.
4. Billing and Payment
- Subscriptions are billed automatically based on the plan you choose.
- Payment is processed through our secure payment gateway. You are responsible for providing accurate and up-to-date payment information.
- If a payment fails, we may attempt to process the payment again. If the payment cannot be processed after multiple attempts, your subscription may be suspended or canceled.
5. Renewal and Cancellation
- Renewal: Subscriptions automatically renew at the end of each billing cycle. You will be charged according to the plan selected unless you cancel before the next billing date.
- Cancellation: You may cancel your subscription at any time through your account settings or by contacting our customer service. Cancellations take effect at the end of the current billing cycle. No refunds will be issued for partial periods of the subscription.
- Refunds: We do not offer refunds for any subscription fees already paid.
6. Changes to Subscription Plans
- We may modify subscription plans or pricing. You will be notified of any changes before they take effect. If you do not agree with the changes, you may cancel your subscription.
7. Account Management
- You are responsible for managing your subscription, including updating payment information and handling cancellations.
- Access to your subscription may be suspended or terminated if there are issues with your payment method or if you violate our terms of service.
8. Contact Us
If you have any questions about your subscription or need assistance, please contact our customer support team at [ Hello@moonthly.com ]
9. Terms of Service
Your use of Moonthly's subscription service is also governed by our [Terms of Service] and [Privacy Policy], which can be found on our website.
10. Changes to This Policy
We may update this subscription policy from time to time. Changes will be posted on our website and will take effect immediately upon posting.
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Frequently Asked Questions
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST).
How long does it take to get a response from customer support?
We aim to respond to all inquiries within 24 hours, though response times may vary during holidays and weekends.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us immediately, and we will arrange for a replacement or refund.
More questions? See our full FAQ