FAQ
How often can I update the products in my subscription?
You can update your product selections each month before your next billing cycle.
Are all the products full-sized or do you offer samples?
We prioritize offering eco-friendly and sustainably sourced products in alignment with our commitment to responsible practices.
Are there different categories of products I can choose from?
Yes, we offer a variety of product categories such as lifestyle, beauty, home, and wellness items.
How can I track my shipment?
Once your order ships, you’ll receive a tracking number via email, which you can use to track your package.
Do you offer free shipping?
We offer free shipping on select subscription plans. Check the plan details for more information.
Do you ship internationally?
Yes, we offer international shipping. Shipping times and fees vary depending on the destination.
Do you provide expedited shipping options?
Currently, we offer standard shipping, but you can contact customer support for any special shipping requests.
What is your return policy for subscription products?
We offer a 30-day return policy. If you’re not satisfied with your products, you can return them for a refund or exchange, provided they are unused and in their original packaging.
How do I start a return?
To initiate a return, please contact our customer service team, and they will provide return instructions.
How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive the returned items.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay.
When will I be charged for my subscription?
You will be charged on the same day each month, based on the date of your initial subscription.
Can I update my payment information?
Yes, you can update your payment information in your account settings at any time.
Will I be notified before I’m charged each month?
Yes, you will receive an email notification before your monthly charge is processed.
How can I contact customer support?
You can reach us via email at Hello@moonthly.com or through our website’s contact form.
What is the typical response time for customer inquiries?
We aim to respond to all inquiries within 24 hours.
How do I report an issue with my order?
If you have an issue with your order, contact us via email or live chat, and we’ll assist you right away.